Where do you ship to?

Huxley & Rose currently focuses exclusively on serving fashion enthusiasts within the United Kingdom. All orders include full end-to-end package tracking.

What are the shipping costs?

We provide Free Standard Shipping on all garments and accessories across the UK. There is no minimum purchase requirement, and all import duties/customs fees are fully prepaid by us—there are never any hidden costs at checkout or delivery.

How long does delivery take and how are orders fulfilled?

The total estimated delivery window is 8 to 13 business days. This consists of 1–3 business days handling time for quality control and packaging at our international manufacturing facilities in Asia, followed by 7–10 business days international transit and UK last-mile delivery.

How do I track my clothing order?

Once our logistics team dispatches your package, an automated shipping confirmation email containing a tracking number and portal link will be sent to you. You can use this link to monitor your shipment from dispatch through to final last-mile delivery via trusted UK carriers like Royal Mail, Evri, or DPD.

What should I do if my package is delayed?

If your order has not arrived within 13 business days, please get in touch with our customer care team at info@huxleyrose.com. We will immediately coordinate with the courier network to locate your parcel.

What is your return policy?

Under UK law, you have a statutory 14-day cancellation right. To offer extra peace of mind, we voluntarily extend this return window to a total of 30 days from the day you receive your order. Clothing must be unworn, unwashed, with all original tags attached, and in its original packaging.

Where do I send my return?

All authorized UK consumer returns are processed at our UK return forwarding facility (122 Pen Park Road, Bristol, Avon BS10 6BP, United Kingdom). Please contact info@huxleyrose.com prior to posting any items so our team can issue a return authorization. Do not send returns to our corporate administrative address.

Where is Huxley & Rose based?

Huxley & Rose is an e-commerce fashion brand commercially operated by FF COMMERCE LTD (Companies House: 17398899), based in London, United Kingdom. We combine British management and curation with direct-from-source international manufacturing in Asia and dedicated UK return infrastructure in Bristol.

Still Have Questions?

Email Us: info@huxleyrose.com

Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT) | Saturday & Sunday: Closed