FAQ

Frequently Asked Questions

Last Updated: July 10, 2026

Where do you ship to?

Huxley & Rose currently focuses exclusively on serving fashion enthusiasts within the United Kingdom. For more details on carriers and logistics, please visit our Shipping Policy.

What are the shipping costs?

We provide Free Standard Shipping on all garments and accessories across the UK. There is no minimum purchase requirement and no hidden costs at checkout.

How long does delivery take?

The estimated total delivery time is 8 to 13 business days. This includes a 1–3 business days handling time for quality checks and packaging, followed by 7–10 business days transit time. You will receive a tracking link via email as soon as your order is dispatched.

What is your return policy?

We offer a 30-day return window from the day you receive your order. Clothing must be unworn, unwashed, with all original tags attached, and in its original packaging. For step-by-step instructions, please consult our full Return & Refund Policy.

Where is Huxley & Rose based?

Huxley & Rose is an international fashion brand managed from our administrative office in Assen, the Netherlands. To guarantee prompt delivery, all UK consumer orders are handled and fulfilled through our localized warehouse hub in London.

How do I track my clothing order?

Once our logistics team dispatches your package, an automated shipping confirmation email containing a tracking number will be sent to you. You can use this number to monitor your shipment via trusted local carriers like Royal Mail, Evri, or DPD.

What should I do if my package is delayed?

If your order has not arrived within 13 business days, please get in touch with our customer care team at info@huxleyrose.com. We will instantly coordinate with the courier to locate your parcel.

Still have questions?

Email us at: info@huxleyrose.com
Hours: Monday to Friday, 9:00 AM – 5:00 PM | Saturday & Sunday: Closed
For our corporate details and alternative communication options, please visit our Contact Page.