Terms of service
Terms of Service
Last Updated: May 7, 2026
This website is operated by Huxley & Rose. Throughout the site, the terms “we”, “us” and “our” refer to Huxley & Rose. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
1. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to UK copyright laws).
A breach or violation of any of the Terms will result in an immediate termination of your Services.
2. Consumer Rights (United Kingdom)
In accordance with the UK Consumer Rights Act 2015, any products supplied by us must be as described, fit for purpose, and of satisfactory quality. Customers residing in the United Kingdom benefit from mandatory local consumer protection provisions, including the statutory right to cancel and return their order within 14 days of receipt. For detailed information regarding our return process, please consult our Return & Refund Policy.
3. Billing & Shipping
- Currency: All prices and payments on our website are displayed and processed in British Pounds (GBP £).
- Logistics & Delivery: We ship exclusively to the United Kingdom. Standard shipping is provided free of charge on all UK orders. Estimated total delivery time consists of 1–3 days processing time and 7–10 days shipping time (totaling 8–13 business days).
- Returns Processing: Unauthorized returns sent to our registered address will not be processed. All authorized returns are processed via our UK logistics facility at: 16 New St, London EC2M 4TR, United Kingdom.
- Pricing: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
4. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
5. Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
- For any unlawful purpose or to solicit others to perform or participate in any unlawful acts;
- To violate any international, federal, provincial, state or local regulations, rules, laws, or ordinances;
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service.
6. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands. However, as a consumer resident in the United Kingdom, you also benefit from any mandatory statutory protection provisions of UK consumer law.
7. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
8. Contact Information
Questions about the Terms of Service should be sent to us at info@huxleyrose.com. Our official operational details are listed below:
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Registered Address (Not a return address) Huxley & Rose |
Customer Service Hours Monday to Friday: 9:00 AM – 5:00 PM |