Terms of Service

Last Updated: August 2026

This website is operated commercially under the brand name Huxley & Rose by FF COMMERCE LTD (Companies House: 17398899). Throughout the site, the terms “we”, “us”, and “our” refer to Huxley & Rose. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any Services.

1. Online Store Terms & Eligibility

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to UK copyright and consumer protection laws).

You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your access to our Services.

2. Consumer Rights & Cancellation Policy

Statutory UK Consumer Rights: In accordance with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations, UK customers hold a mandatory legal right to cancel their purchase within 14 days of receiving their items without giving any reason.

Extended Voluntary Return Policy: To ensure complete satisfaction, Huxley & Rose voluntarily extends this return window to a total of 30 days from the delivery date for unworn items in their original packaging. Your statutory rights remain completely unaffected. For full details, please consult our Refund & Return Policy.

3. Product Sourcing & Global Fulfillment

To provide curated fashion without middleman retail markups, Huxley & Rose operates a direct-to-consumer fulfillment model:

• Direct Dispatch: Orders are packaged and dispatched directly from our vetted international production partners and logistics facilities in Asia.
• Prepaid Customs: All customs duties, import taxes, and clearance handling fees are fully prepaid by Huxley & Rose. Customers in the UK will not incur any surprise delivery fees.
• UK Last-Mile Delivery: Final delivery to your address is carried out via trusted local UK postal networks (such as Royal Mail, Evri, or DPD).

4. Pricing, Billing & Shipping Terms

• Currency: All store pricing and transactions are processed in British Pounds Sterling (GBP £).
• Free Shipping: Standard delivery is provided free of charge on all UK orders with no minimum purchase requirement.
• Timelines: Order cut-off time is 8:00 PM GMT. Estimated delivery consists of 1–3 business days processing time and 7–10 business days transit time (totaling 8–13 business days).
• Price Modifications: Prices for our products are subject to change without prior notice. We reserve the right to modify or discontinue any item or Service at any time.

5. Order Accuracy & Account Information

We reserve the right to refuse or cancel any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we will attempt to notify you via the contact email and/or billing address provided at the time the order was submitted.

You agree to provide current, complete, and accurate purchase, delivery, and payment information for all purchases made through our store.

6. Prohibited Conduct

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

• For any unlawful purpose or to solicit others to perform or participate in unlawful acts;
• To violate any international, federal, provincial, state, or local regulations, rules, or laws;
• To infringe upon or violate our intellectual property rights or those of others;
• To upload or transmit viruses, spyware, scrapers, or any code of a destructive nature.

7. Governing Law & Changes to Terms

Governing Law: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. As a consumer resident in the United Kingdom, you fully benefit from all mandatory statutory protection provisions of UK consumer law.

Changes to Terms: You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by publishing updates to our website.