Refund policy
Refund & Return Policy
Effective Date: April 22, 2026
At Huxley & Rose, we want you to be fully satisfied with your purchase. We offer a clear 30-day return policy in strict accordance with the UK Consumer Rights Act 2015.
Policy Summary
| Category | Allowed? | Shipping Cost | Condition |
|---|---|---|---|
| Change of Mind | Yes (30 Days) | Customer Pays | Unused, Original Packaging |
| Defective/Damaged | Yes | Huxley & Rose Pays | Refund or Replacement |
| Restocking Fee | None | £0.00 | - |
Statutory Rights
Under UK law, you are entitled to a refund, repair, or replacement if a product is faulty, not fit for purpose, or does not match the description. These rights exist in addition to our voluntary policy.
Return Process
- Request Approval: Email us at info@huxleyrose.com with your order number.
- Receive Instructions: Once approved, we will provide the correct return address UK and a return form.
- Ship the Item: Pack the item securely. We recommend trackable shipping, as we cannot refund items lost in transit.
Refund Timeline
Once inspected, refunds are issued to your original payment method within 7 business days. Please allow an additional 3–10 days for your bank to process the transaction.
|
Registered Address (Not a return address) Wolgastraat 17 |
UK Warehouse (Authorized Returns Only) 16 New St |