Shipping Policy

Last Updated: August 2026

At Huxley & Rose (commercially operated under FF COMMERCE LTD), we believe in total transparency across every stage of your order. To deliver high-quality, modern fashion at fair prices without unnecessary retail markups, we utilize an efficient direct-to-consumer fulfillment model.

1. Order Processing & Delivery Timeframes

Our daily order cut-off time is 8:00 PM GMT. Orders placed before this time enter fulfillment processing the same business day, while orders placed after or over the weekend begin processing on the following business day.

2. How Our Global Fulfillment Works

To maintain transparent pricing and avoid traditional retail overhead, your order goes through a seamless multi-stage journey:

• Direct Dispatch: Your items are carefully inspected, packaged, and dispatched directly from our international manufacturing and logistics partners in Asia.
• Customs Clearance: All items undergo standard international postal transit. All duties and customs fees are fully prepaid by Huxley & Rose—there are no surprise charges upon delivery.
• UK Last-Mile Delivery: Once your parcel arrives in the United Kingdom and completes customs clearance, it is handed over to trusted local UK carriers (such as Royal Mail, Evri, or DPD) for final delivery to your doorstep.

3. Package Tracking & Consumer Protection

Tracking: Once your package is dispatched from our international fulfillment hub, you will receive an automated email containing your tracking number and a link to monitor your order's real-time progress. Please allow 24 to 48 hours for international tracking scans to initialize.

Your Statutory Rights: Under the UK Consumer Rights Act 2015, you are entitled to a free replacement or full refund if your parcel is lost in transit, defective, or significantly delayed beyond reasonable courier constraints. Please report any delivery issues or damages to customer support within 24–48 hours of receipt.